Returns
Returns
We do not offer refunds; however, you may return items for store credit (issued as a gift card) within 30 days of order fulfillment. Items must be in new, unworn, unaltered, unwashed condition with original tags attached, free of damage caused by the customer.
Note: Sale items are considered final sale and cannot be returned for store credit.
Exchanges
We do not offer direct exchanges online. Please return your order and place a new order separately.
Return Shipping
Return shipping costs are the customer's responsibility. Tate + Yoko is not responsible for lost or damaged returned items.
To make the return process easier, you can purchase a discounted return shipping label directly from us. For international returns, we will also provide the necessary customs documentation.
Note: APO/FPO addresses must ship returns through their local postal service.
Gift Card Issuance
Once your return is processed, you'll receive an email with a gift card code for the original purchase amount, minus shipping costs.
How to Request a Return
*Any items returned without following this process will not be accepted.*
- Visit the return request page linked below. Enter your order number and email associated with your order.
- Select the item(s) you wish to return and specify your reason for the return.
- Eligible returns will be approved immediately. You will receive detailed instructions via email—please follow these carefully.
If you are returning an item due to a defect, it will undergo manual review. Please allow up to 2 business days for review. If you do not receive a timely response, contact our customer service.