Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 30 days of order fulfilment.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  

Sale items are considered final sale and are not eligible for store credit.

 

Exchanges

We are unable to offer exchanges online. We recommend returning your order and placing a new order online. 

 

Return Shipping

Shipping charges associated with a return are the responsibility of the customer. Tate + Yoko is not responsible for the loss of or damage returned goods.

Return shipping cost is a responsibility of the customer. You can purchase a return shipping label from us and benefit from our discounted shipping rates. In case of cross-border return, we will provide the necessary document along with the label as well.

APO / FPO address will need to ship returns though their local postal service. 

Gift Card

Upon processing your return, you will receive a gift code in the form of an email for the original purchasing amount minus the shipping. 

How to Request a Return 

*Any merchandise returned without going through this process will not be accepted.

1. Go to the link below and enter your order number and the email address associated with the item(s) you are requesting to return below.
2. A list of eligible items will appear, select the item(s) you wish to return. You will be prompted to fill out the return reason.
3. Eligible returns will be approved instantly. Please read the email you will receive from us and follow the return instruction carefully.

If you request a return because the item you received was defective, the return will require our manual review. Please allow up to 2 business days to review the return request and follow up with you. In the event a response is not received please contact customer service for further clarification. 

Request a Return