Shipping

We ship worldwide via FedEx. All domestic (North America) orders are shipped with FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for up to 5 business days.

A signature is required for all packages.

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States, and $30 for the rest of the world. Shipping to Russia is $60.

 

Returns & Exchanges

We do not offer refunds, only store credit. To be eligible for store credit, the merchandise must be returned in its original condition, unworn & unwashed with tags still attached. Items that have been altered are final sale.  This includes items that have been hemmed, leather patch swaps, or sleeve shortening.  

Returns are accepted within 21 days of the order date. Store credit is valid for 365 days.

All sale items and altered items are final sale. No exchanges or returns will be accepted on these items.

Any merchandise returned without prior approval will not be accepted.

The customer is responsible for shipping and customs charges associated with a return. Tate + Yoko is not responsible for loss of or damage to returned goods whilst in transit from the customer.

 

How to Request a Return

Please go to our return request page here. You can monitor the status of your return request by accessing this page any time. Requests are reviewed within 48 hours (excluding weekends, and holidays). 

 

Payments & Charges

Visa, MasterCard & American Express are accepted. Occasionally, we may require additional information to verify your identity. In this case we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.

All prices are in listed in USD

 

Taxes & Duty

Orders Shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax.  Import duty and brokerages charges associated with the delivery will be covered by Tate + Yoko. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.

 

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at info@tateandyoko.com.  Include your order #, tracking # as well as brief description of the situation, along with photos of damages if applicable.  We will then open an investigation and take further steps to resolve the problem.